Frequently Asked Questions

No. EbikeCertification.com is a free, not-for-profit public safety initiative. This platform is not affiliated with or endorsed by the State of California, the DMV, or any government agency. Our certification demonstrates that a rider has completed a comprehensive safety course covering California ebike laws, road rules, and hazard awareness.

Yes, 100% free. There are no ads, no upsells, and no hidden fees. Our mission is to make ebike safety education accessible to every young rider.

California law requires riders under 18 to wear a helmet when operating a Class 1, 2, or 3 ebike. While the state does not mandate a certification, our program provides structured safety training so young riders understand the rules of the road, their legal responsibilities, and how to ride safely.

The course includes 4 modules — Before You Ride, Rules of the Road, Hazard Awareness, and Riding Responsibly — covering California ebike laws and classifications, road signs and traffic signals, hazard identification and avoidance, right-of-way rules, and emergency procedures and safety equipment.

Most riders complete the course in 2 to 3 hours. The course is entirely self-paced, so you can take breaks and return where you left off.

You need 80% to pass -- that means at least 32 out of 40 questions answered correctly.

You can attempt the exam up to 5 times. After a failed attempt, there is a 24-hour cooldown period before you can try again. This gives you time to review the material before your next attempt.

Each certificate includes a unique QR code. Officers can scan the QR code with any smartphone camera to instantly verify your certification status. No app or login is required for verification.

Yes. We are fully COPPA compliant. We do not serve ads, do not use tracking pixels, and never sell or share personal data with third parties. Users under 13 require verified parental consent before they can create an account.

Yes. Send a request to support@ebikecertification.com and we will delete your account and all associated data within 5 business days.

After you pass the exam, you can pick up a free QR helmet sticker from any of our partner bike shops. The sticker contains your unique QR code so that your certification status can be verified quickly during a stop -- without needing to pull out your phone or a paper certificate.

Check your spam or junk folder first. If the email is not there, try signing up again with the same email address. If you continue to have trouble, contact us at support@ebikecertification.com.